Welcome to Malcolm Home – Your Peaceful Retreat in Oakland’s Eastmont Hills Experience laid-back California living at Malcolm Home
Welcome to Malcolm Home – Your Peaceful Retreat in Oakland’s Eastmont Hills Experience laid-back California living at Malcolm Home
Yes, we allow pets for an extra fee.
Yes, parking is available within designated areas for each unit.
Check-in is at 4 pm but you can check in earlier if we didn’t have a guest the previous day.
No, you can’t. We require a valid means of Identification for your check-in to be approved.
It depends on the duration. Please reach out to us via our contact channels and we will gladly assist you.
Check-out is at the latest 11 a.m. However, if you would like a later check-out, please reach out to us. Please note that any checkout later than 11 a.m. attracts a $20 fine per hour till 1 pm, and after 1 p.m. we will charge you for a full day.
Yes, you can extend your stay. You will need to send an alteration request through the OTA you booked or reach out to us via the contact channels provided and we will assist you.
A security deposit is a temporary hold placed on your credit card upon check-in. It is a precautionary measure to cover potential incidentals, damages, or additional charges during your stay. It is not a charge, and the hold amount will be voided upon check-out.
The security deposit amount is $250.
No, the security deposit is not a charge. It is only a temporary hold on your credit card to cover potential expenses. The hold will be voided upon check-out.
No, you may not receive a notification when the security deposit is voided because it is not a charge. Please reach out to your bank for confirmation.
The security deposit hold is voided upon check-out, depending on your financial institution’s processing times- it night take a couple of days to reflect on your account.
No, the security deposit is held to cover potential incidentals or damages and is not available for use during your stay. Any applicable charges for incidentals will be processed separately.
Yes, if there are no applicable charges or damages, the security deposit hold will be voided, and the funds will become available on your credit card.
No, we only authorize the security deposit on a credit card.
If you have any concerns or questions about the security deposit or any associated charges, you can send us a direct message via booking channel, email or contact our phone line during your stay for clarification and assistance.
No, we only accept payment for the security deposit using a card that belongs to the guest checking in.
Yes, parking is available next to the house
Guests can park their vehicles in the driveway or on the street in front of the house.
Guests can park their vehicles in the garage or on the street in front of the house.
Vehicles found parked in unauthorized areas may be subject to towing at the owner’s expense. Malcolm Commons will not be responsible for any towing fees incurred.
Yes, overnight parking in our designated parking areas is allowed for registered guests.
We do not offer advanced parking reservations. Parking spots are only available for guests during their stay
If you realize you have parked in an unauthorized area or on the street, please move your vehicle to a designated parking spot as soon as possible to avoid towing.
If you have an oversized vehicle you can park your vehicle on the street in front of the house.
Yes, we take the security of our parking areas seriously. Each guest is provided with a unique access code to the garage. Also, we have surveillance cameras and lighting to enhance the safety and security of parked vehicles. However, we recommend that guests do not leave valuables in their vehicles.
Unfortunately, we cannot accommodate leaving your vehicle in the parking area after check-out, as we have other guests checking in who will require the parking space. Thank you for your understanding.
If your vehicle is towed from the property, please contact the local towing company for information on retrieving your vehicle. We will also assist in providing you with the necessary information to recover your vehicle from the tow yard.
The cancellation policy varies depending on the booking channel used. Guests are encouraged to review the specific cancellation policies on the booking platform they used. For direct bookings, guests must notify us of their cancellation at least 14 days before their scheduled check-in date to receive a full refund.
If you cancel your reservation within 14 days of the check-in date, a cancellation fee will be applied. We recommend that you review the specific cancellation policies on your booking platform for more details.
If you fail to arrive and check-in on the scheduled date without prior notice of cancellation, the total booking cost will be charged, and no refunds will be issued.
If you decide to check out before the originally scheduled departure date, the total booking cost for the entire reserved stay will be charged, and no refunds will be issued.
In the event of a genuine emergency, such as a medical emergency or travel restrictions, we ask guests to provide relevant documentation. We will work with you on a case-by-case basis to find the most suitable solution, which may include rescheduling the reservation or offering a partial refund.
For reservations made through third-party platforms, such as Airbnb, Booking.com, Expedia, or Vrbo, guests are required to cancel the reservation themselves on the platform they used. Malcolm Commons is unable to cancel such reservations from our end to avoid penalties
You can contact directly by phone, email or through the booking platform
We understand that emergencies can arise. Please contact us as soon as possible, and we will consider your situation on a case-by-case basis.
No, we recommend canceling your reservation within the specified time frame on the booking channel